QUALITY ADVANTAGE
Managed Outsource Solutions (MOS) has in place a reliable quality assurance system that ensures superior quality, accuracy and completeness for the output files. Our valued returning clients are the greatest testimony of the effectiveness of our QA process.
Medical documentation coming from multiple providers can be extremely complicated, and include typed and handwritten notes apart from electronic documentation. At MOS we use a document management system that allows us to sort easily and capture the required medical chart information quickly for review.
- The production team performs the first level of checking of all documents they have worked on.
- The second level QA is done by reviewers who scrutinize all documents that are then passed on or sent back for further checking and corrections.
- The third level QA is done as an over sampling of all documents done at a minimum of 5% by a medical practitioner to ensure accuracy.
- The documents are then sent to the MIS department for review of file name accuracy, naming of the file and TAT of the file is maintained.
We are fully HIPAA compliant and make sure that we follow all protocols that are necessary. Contact us at our toll free number: 1-800-670-2809 for detailed information about the quality assurance process we implement.
