Frequently Asked Questions

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Managed Outsource Solutions (MOS) is a Tulsa, Oklahoma-based outsourcing company offering a range of BPO solutions including medical record review support services. We are HIPAA-compliant, fully licensed and insured. Owned and managed by experienced clinical and management specialists, we have almost 20 years’ experience in this industry. We have designed our services to deliver value and specifically suit the requirements of the legal community, insurance companies, physicians and private corporations among others.

What medical record review solutions do you offer?

We offer medical record organization and indexing, medical chronology, and medical summary services.

Why do I need medical records organization service?

The medical records that are retrieved from providers are voluminous and are often disorganized. They are not ready for review by an attorney or paralegal .We can properly organize and index these documents before they can be reviewed. We provide medical record review, medical record organization, medical summary and indexing services.

How can you help me with medical chronology?

The medical records that are retrieved from providers are voluminous and are often disorganized. They are not ready for review by an attorney or paralegal .We can properly organize and index these documents before they can be reviewed. We provide medical record review, medical record organization, medical summary and indexing services.

Can you prepare medical case summary? How is it useful for me?

Yes, we can. Our medical case summary provides a clear, objective overview of the entire medical chart.

  • We will clearly outline all the key points within the medical history, with details regarding all internal and external providers and care settings.
  • You will be alerted to missing documents if any that may be critical to the case.
  • The summary we prepare will also provide an objective evaluation of whether standards of care were met.
  • We can also cross reference each piece of medical information with the medical chart. You just need to click on the hyperlinked Bates numbers in the report to immediately access the page of the medical record that contains that information.

I need deposition summaries. Can you assist me with those?

Sure. We can summarize hours of deposition testimony and save you valuable time and money. We will direct you to the important aspects of the case, and accurately record names, dates, figures, and exhibits, and provide a record of all key events and actions involved.

What can you tell me about your medical record retrieval service?

We retrieve the medical documentation lawyers need for medical malpractice, workers’ compensation, personal injury, insurance defense and class action cases. We have a skilled and experienced chart retrieval team and advanced software system to efficiently handle large volume medical record collection. We can retrieve medical records locally and on a national level.

How do you handle fees requested by record custodians?

All payments requested will be paid for if appropriate, and all payments will be coordinated with our clients.

We need medical claims review. Tell us how you can help us with this service.

We conduct a comprehensive review of medical claims submitted to you by providers, do an audit and efficiently process the claims to determine medical necessity, appropriateness, and efficiency of the services provided. Our review process helps determine patient eligibility, whether the claim has been submitted within your time limit, and whether the preauthorization/referral numbers are present as required under your policy. We can identify non-covered services that have been inaccurately billed, concurrent care, valid code linkages, bundled codes and services that are medically unnecessary.

I am a physician performing peer review for an insurer. Can you provide service in this regard?

Of course, we can. MOS can review the patient’s medical records and provide you with accurate information for the verification of the claims related to personal injury, workers’ compensation, and liability. We can create an accurate medical chronology and summary (Please refer to these services we have mentioned above) that will list all injuries, diagnostic and treatment timelines, and service providers. We identify and categorize separately all duplicate records, documents related to other patients, and irrelevant documents.

I am a physician. Can you prepare rebuttals for me?

Yes. We have the necessary expertise and experience to prepare and submit rebuttals and appeals to payers. We can prepare rebuttals for denials related to diagnostic studies, DME, surgical consults, chiropractic care, physical therapy and other services.

How do I know you can meet my requirements?

We welcome you to take our free trial. This will help you make a decision.

How do I get started with your services?

Call our toll-free number: 1-800-670-2809. One of Our Solutions Managers will assist you with the process.

What is the cost per job and the turnaround time?

The cost is dependent on each client’s specific needs. Once we have a sample, or know how you would like your completed report, the expected volume, and your required turnaround time; we can provide the cost for your specific requirements.

Will we deal with the same person each time?

Yes, you will have a dedicated manager for all your support and questions. You will also have a dedicated team who will be working on your reviews.

When could we start?

Depending on volume, we can typically start the same week once all the required paperwork is complete.

Which is the best way to get records to you?

We have a dedicated and HIPAA-compliant web-based software where you can upload all your records to us in digital format. The completed reports are sent back to you in email format with a secure link for you to download your completed report. We can also set up an SFTP (Secure File Transfer Protocol) if you prefer that.

How do I communicate with you?

You can communicate with us through email, secure instant messaging, and telephone for immediate assistance. Our project managers are available to you round the clock, just a phone call away.

Are you the right company for me?

We have confidence in our ability to work hard, and provide you with customized services. We do not ask for long-term commitments and let the client evaluate us. On our part, we are careful when taking on projects and do not take on any accounts that we feel we can’t handle. Please check out our testimonials and case studies to know how satisfied our clients are with our services.

What benefits can I gain by outsourcing to your company?

You benefit from our professional expertise, long-term experience, outstanding quality, transparency, security and affordable pricing.

Can you tell me about your free trial, and what happens after that (i.e., is there a contract, etc.)

We like to offer a free trial of 250 input pages of medical records. This way you can get us out first hand to make sure we are a great fit for your needs. Once you receive your free trial back and you’re happy, we can move forward with an agreement for future record review needs. Our contracts are month-to-month with no minimums.