Get To Know 15 Commonly Asked Questions About Workers’ Compensation Insurance

by | Published on Jul 27, 2020 | Podcasts

Based in U.S., Managed Outsource Solutions (MOS) have extensive experience in providing high quality, affordable medical record review services for the legal community, insurance companies, physicians, and private corporations.

In today’s podcast, Julie Clements, one of our Chief Solutions Managers discusses 15 commonly asked questions about workers’ compensation.

Read Transcript

Hi my name is Julie Clements. I am the Chief Solutions Manager here at MOS for our medical record review division. Today I wanted to talk about 15 commonly asked questions about your workers’ compensation.

00: 12  What is Worker’s Compensation Benefits and who are eligible for it?

So workers’ compensation benefits they are available for employees who have been hurt on the job through no fault of their own. Employers and insurers need to ensure that the workers’ compensation claims filed are genuine and for this they scrutinize each claim fastidiously. Chart review is an important part of the scrutiny. To ensure accuracy and speedy review of the claimant’s medical records, insurance attorneys utilize medical record review solutions. The medical records provide evidence of the injury or illness for which compensation is claimed, which helps ensure the legitimacy of the claim.

Here are some common questions regarding workers’ compensation insurance.

00:48 First is how does workers’ compensation insurance work?

So, it is designed to protect employees as well as employers if a work-related injury occurs. Workers’ compensation pays medical expenses and cash benefits for injured or ill employees. The injury or illness must be as a direct result of their job or the workplace environment. It is important that the injured or ill worker notifies the employer about the injury/illness as soon as possible. They should seek medical care straightaway and follow the physician’s orders carefully.

01: 18 The second one is workers’ compensation mandatory/required by law?

Most U.S states require employers to have workers’ compensation as soon as they hire their first employee. However, each state has its own regulations related to workers’ compensation. Texas is the only state where it is optional for employers to purchase workers’ comp insurance. Also, the construction industry has separate rules compared to other industries.

01: 42 Another question is do employees have to pay into workers’ compensation insurance?

Which isno”. Employees don’t have to pay into this insurance. Moreover, there isn’t any particular time requirement to become eligible for the benefits. From the time a person becomes an employee, they are entitled to workers’ compensation. If a work-related illness or injury occurs, the employee will not, however, be eligible if he/she purposefully injured himself or the injury is the result of the worker being intoxicated from alcohol or drugs.

02:12 Another question is what should an employee do, if they are injured or taken ill while on the job?

Definitely report the injury to your supervisor and employer immediately, request to see a doctor and request to complete a workers’ compensation claim form. Only when the employee reports the injury and the claim form is returned to the employer, the employer is obliged to provide the injured worker with benefits.

02:35 Another question is what benefits will the injured employee receive?

You will get

  • 02:39 Medical care: The insurance company will cover the bills for all reasonable treatments received by the employee
  • 02:44 Disability payments: If the employee is not able to work temporarily, these are paid as a partial compensation for lost wages.
  • 02:51 Permanent disability settlement: If the injury leads to permanent disability or restrictions, compensation is paid based on the seriousness of the disability.
  • 03:01 Vocational rehabilitation: So, this involves paid training in new employment in case the employee cannot return to their earlier job. If the company doesn’t have an alternative or modified work the employee can perform.

03: 14 So another question is, does an injured employee have to receive medical treatment from the company doctor?

Whether an employee must receive treatment from the company doctor, and for how long will depend on each state. Some states allow the employee to use the company doctor for the first month of treatment, and then they have the option to select their own doctor for further treatment. Also, employees who are not happy with their company doctor may also be able to change their doctor. Some states allow employees the right to select a doctor in advance for treating any work-related injury or illness.

03:45 Who pays the workers’ compensation benefits? 

The employer’s insurance company pays the benefits. The claims are handled by an insurance adjuster from the insurance company.

03:54 Where can an employer purchase workers’ compensation insurance?

Employers can buy this insurance from either a licensed insurance company or through their State Fund. Employers can choose to self-insure for workers’ compensation. For this, they have to obtain state approval and meet individual state requirements as regards net worth, net income per year, and a certain security deposit.

04:16 How are workers’ compensation premiums for employers determined?

The annual premium employers have to pay their insurance company is calculated based on many factors such as industry classification, the company’s past history of work-related injuries, payroll, special group or dividend programs the company may be eligible for, and so on.

04: 38 Can an employee who is on workers’ compensation be fired?

Employers cannot discriminate against a temporarily disabled employee who is on workers’ compensation by terminating their services or laying them off. There are 2 exceptions to this rule, and employers can terminate or lay off an employee.

  • So the first one is if a medical chart review finds that the employee is unable to return to his or her usual occupation
  • And if the employer needs to find a substitute employee because of business necessity

05:11 What is an employer’s liability insurance?

The employer’s workers’ compensation insurance includes employer’s liability insurance, provided you didn’t purchase it from a dominant state fund. If it has been purchased from a state fund, employers can add this insurance as an endorsement from a private insurer.

05: 29 Is workers’ compensation mandatory for independent contractors and self-employed people?

Typically, independent contractors need not purchase workers’ compensation insurance. However, these categories of employers may require workers’ compensation. First is if the business they perform work for requires them to purchase it and another is to ensure coverage for work-related illnesses or injuries that are not covered by their health insurance.

And to replace wages lost during recovery following an injury or illness.

05:58 Number 13 Well, does worker’s compensation classification matter? 

Yes, because workers’ compensation costs partly depend on the type of work done by the employees. Therefore, employers must make sure that their employees are classified properly. This will help avoid lawsuits and penalties. And every worker must be given a workers’ compensation class code to correctly signify their work environment and level of risk.

06: 23 What is the difference between workers’ compensation and general liability insurance?

So, both of these insurances can pay for medical expenses related to the injury or illness sustained by a worker at the workplace. General liability does not cover employee injuries. To extend the protection to employees, employers must purchase workers’ comp insurance that covers medical costs related to employee injuries and illnesses.

06:46 The last question I have for you is what can an employer do if they find that a workers’ compensation claim is not valid?

The matter must be reported to the employer’s workers’ comp claims administrator. Provide them with information regarding all the known facts of the claim, witnesses, and people whom they can talk to.

To learn more about medical record review and how this can help you with your worker’s comp forms, please go to our website at

Thank you!

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