FAQs
Frequently Asked Questions
Platform Features
What is ReviewGenX and how does it support medical record review?
ReviewGenX is MOS’s proprietary AI-powered platform that automates and streamlines medical record review using NLP (Natural Language Processing), ICR (Intelligent Character Recognition), and machine learning. It extracts, organizes, and highlights key data points from unstructured records – enabling faster, more accurate analysis for legal, insurance, and healthcare teams.
How does AI extract relevant information from unstructured records?
Our AI-powered medical record review platform interprets unstructured medical documents, including handwritten notes and scanned images, to isolate clinically significant data such as diagnoses, procedures, and treatment timelines. This intelligent parsing ensures reviewers can quickly identify critical case information without manual search.
Does AI medical review generate summaries tailored to different audiences?
Yes. AI medical review automatically generates audience-specific summaries for attorneys, claims professionals, and clinicians. Each version highlights the most relevant findings, treatment history, and decision-support insights for that role.
What types of medical records can the AI system process?
The review engine supports a wide range of file types—PDFs, Word documents, scanned images, and EHR exports. It processes both typed and handwritten content, ensuring comprehensive data capture across diverse record sources.
How does the platform handle duplicate pages?
Smart deduplication algorithms identify and remove repeated or near-identical pages before the review begins. This eliminates redundancy, prevents reviewer fatigue, and ensures clean, accurate case datasets.
AI Capabilities
What technologies power the review engine?
The ReviewGenX engine combines technologies such as natural language processing, intelligent character recognition, and machine learning. Together, they extract structured insights from complex, unstructured medical records with speed and precision.
Is there a conversational AI interface for search?
Yes, the DK Insight Agent allows users to ask questions in natural language and receive instant, citation-backed answers. This conversational interface streamlines information retrieval across large document sets.
How does AI medical review improve review speed and accuracy?
AI identifies relevant medical evidence up to 60% faster than manual review, reducing delays and improving consistency across cases.
Can AI medical review automatically highlight key clinical findings?
Yes, our AI system can be configured to highlight pain locations, treatment responses, and critical data points. Highlighting rules are fully customizable, allowing teams to focus on what matters most in each case.
Human Expertise & Quality Assurance
Is human oversight part of the AI medical review process?
Absolutely – while AI handles initial extraction and summarization, when required experienced medical reviewers perform quality checks to ensure contextual accuracy and compliance with case requirements. This human-AI collaboration maintains both speed and clinical credibility.
Can clients request customized reviewer notes or annotations?
Yes. Clients can specify annotation formats or request additional reviewer insights such as pain progression notes, diagnostic clarifications, or causation analysis tailored to case objectives.
Integration
What systems does ReviewGenX integrate with?
The platform is designed to integrate with leading EHR systems, case management tools, and document management platforms. It adapts to your documentation style, review goals, and internal protocols – without disrupting existing workflow.
Does it support multiple users and permission levels?
Yes. Role-based access control allows you to assign user types such as reviewer, admin, or coordinator. Each user’s permissions are defined by their role, maintaining security and accountability across teams.
Can we customize templates for different specialties?
Absolutely, MOS enables you to build and save templates for orthopedics, oncology, neurology, or any specialty you handle. Sub-templates and configurable output formats make it easy to standardize documentation and reporting across departments.
How long does a typical review take with this setup?
Manual reviews can take weeks, but with ReviewGenX, most cases are processed within hours — from upload to final quality assurance. Automated extraction, smart deduplication, and workflow optimization significantly reduce turnaround time without sacrificing accuracy.
Is there a dashboard to track review progress?
Yes. A centralized dashboard provides real-time visibility into file status, reviewer activity, and overall case progress. Managers can track performance, identify bottlenecks, and ensure every review stays on schedule.
Platform Setup & Onboarding
How easy is it to implement ReviewGenX within our existing workflow?
ReviewGenX is designed for seamless onboarding. MOS provides full implementation support — including integration setup, user training, and template customization — to ensure your team can start reviewing cases within days, not weeks.
Do users need technical expertise to operate the platform?
No, ReviewGenX features an intuitive, user-friendly interface. Reviewers can upload, annotate, and generate summaries with minimal training. MOS also provides guided walkthroughs and ongoing support to ensure smooth adoption.
Compliance
Is the AI system HIPAA compliant?
Yes. ReviewGenX fully adheres to HIPAA regulations to ensure that all protected health information (PHI) remains secure throughout processing, transmission, and storage.
What kind of encryption is used for data protection?
Our AI medical review system uses AES-256 encryption for both stored and transmitted data. This ensures that sensitive healthcare information stays secure throughout the review process.
Where is client data stored?
All records and processed outputs are hosted on secure U.S.-based servers with redundancy and disaster-recovery measures in place. Clients may also opt for private cloud deployment for additional control.
Does the system undergo regular security assessments?
Yes, MOS conducts periodic vulnerability scans, penetration testing, and third-party audits to maintain continuous compliance with HIPAA and internal security standards.
Are audit trails available for every review?
Yes. Every data interaction, including uploads, edits, AI extractions, and reviewer notes—are logged with time stamps and user identification. These detailed audit trails support compliance and defensibility in litigation or audit settings.
Industry Applications
How does MOS support independent medical exams?
Clinical and administrative teams use MOS AI medical record review services for quality assurance, peer review, and utilization management. AI-driven data extraction identifies treatment trends, compliance patterns, and generates standardized summaries to support defensible IME reports.
How is automated medical record review used in the legal industry?
Law firms and legal support teams rely on MOS to summarize complex medical histories, pinpoint causation factors, and build defensible case narratives for personal injury, medical malpractice, and mass tort litigation.
What benefits does AI medical review provide for insurance and claims teams?
Insurers leverage AI-assisted medical review to accelerate claim validation, detect inconsistencies, and reduce manual review bottlenecks. Automated summarization boosts adjuster productivity, regulatory compliance, and decision accuracy.
Does AI medical review support large-scale or high-volume projects?
Yes, our intelligent proprietary AI platform is built for scalability, capable of processing thousands of records simultaneously. Cloud-native architecture, automated workflows, and intelligent deduplication make it ideal for high-volume legal, insurance, or clinical operations.
How do clients typically measure ROI from AI-driven review?
Organizations report up to 60–70% faster turnaround times, reduced error rates, and significant cost savings compared to manual review processes. Beyond efficiency, AI ensures consistent documentation, audit readiness, and improved stakeholder satisfaction.
Support & Continuous Improvement
What kind of technical or customer support is available?
MOS provides dedicated client support through phone, email, and live chat. Our support team assists with troubleshooting, training, and workflow optimization to ensure uninterrupted review operations.
How does MOS ensure the AI platform keeps improving over time?
ReviewGenX undergoes continuous model enhancement through controlled learning cycles, supervised reinforcement learning, new medical ontologies, and user feedback integration — ensuring its accuracy and performance evolve with your needs.